Work · 5 cases
Five pieces of work, weighted by how much of it was mine.
Deep cases carry research, decisions and outcomes. Short cases are one decision, told quickly.
Fleap · 2025 · New onboarding, seller dashboard, dispute flow
Rebuilding seller trust at Fleap
Cutting new-seller drop-off by rebuilding onboarding around trust.
DEEP→
Splitfare · 2024 · Dispute centre, evidence uploader, status timeline
Disputes without the dread at Splitfare
Halving dispute resolution time by redesigning the evidence flow.
DEEP→
Cargobike · 2025 · Redesigned job cards and bid sheet
Bids in minutes at Cargobike
Two-tap bidding for couriers on the move.
SHORT→
Splitfare · 2024 · Live delivery tracker and window promise
Delivery windows people believe
Honest delivery windows with live progress.
SHORT→
TrustedHomes · 2023 · Guided review composer
Reviews that mean it
Specific, effortful reviews instead of five-star noise.
SHORT→