Senior Product Designer · Marketplaces
I design marketplaces where both sides win.
Eight years designing two-sided products — onboarding, trust, payments and logistics — for platforms where buyers and sellers have to both leave happy.
DEEPFleap · 2025 · New onboarding, seller dashboard, dispute flow
Rebuilding seller trust at Fleap
New sellers at Fleap listed their first item in under an hour but churned within weeks. This is the story of rebuilding onboarding and the seller dashboard around the moments that decide whether a seller stays.
Read the case →SHORTCargobike · 2025 · Redesigned job cards and bid sheet
Bids in minutes at Cargobike
Two-tap bidding for couriers on the move.
SHORTSplitfare · 2024 · Live delivery tracker and window promise
Delivery windows people believe
Honest delivery windows with live progress.
SHORTTrustedHomes · 2023 · Guided review composer
Reviews that mean it
Specific, effortful reviews instead of five-star noise.
DEEPSplitfare · 2024 · Dispute centre, evidence uploader, status timeline
Disputes without the dread at Splitfare
Payment disputes were the most hated flow in Splitfare — for riders and support alike. We redesigned the resolution journey around evidence gathering and expectations, and cut resolution time by more than half.
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